Privacy Policy

At Waterboys, we believe in protecting not only your privacy and security, but your identity. We use every legal, technological and procedural measure available to do so.

PRIVACY

Waterboys believes in your absolute privacy, not just because of the nature of our products, but because it is a Constitutional right.

Your name, address, phone number and other personal information are never sold, rented, lent, given or disclosed to any third party for any reason whatsoever.

 

  • We DO add our customers to our own internal Email database so we can contact you about sales or specials. If you are placing your first order, simply tell us you do not want to be placed on our Email list. If you are on our Email list, you can opt out at any time.
  • We ship very discreetly. All shipments are in plain brown boxes or boxes provided by the carrier we use. Our return address does not indicate the nature of the articles inside. There is no indication on the outside of the package as to the contents. Due to the nature of the product you are ordering, an adult signature is required. It helps to keep your shipment out of the wrong hands, so please don’t ask to pass on the signature.
  • We request telephone numbers with orders, but they are only used in the event there is a problem with the order. If we have to call, our people are trained in discretion.

How You Can Control What Information Is Collected and Used (Opt-Out)

We do not share public or non-public (financial) personal information collected about you with third parties or non-affiliates, except for the purposes of processing your transactions with our payment gateway and merchant bank, or submitting an account to collections in the event of a disputed chargeback.

If you wish to opt-out of sharing personally identifiable financial information to third parties and non-affiliates per the Financial Services Modernization Act (GLB), or if you wish to opt-out of sharing creditworthiness information per the Fair Credit Reporting Act (FCRA), please use the Contact Support form and choose the Privacy Category. We’ll be happy to answer any questions you have about your collected personal information.

 

ORDER SECURITY

When you order from our website, your credit card information and other personal information is secure and protected.

Waterboys uses the most secure encrypted SSL technology available to ensure that when your order is transmitted to our online credit card processor, and then to us, your transaction is safe from prying eyes.

Once your transaction has been processed and while it is being transmitted to us, the credit card number is stripped for security. Many times, customers will email or call us, place an order and tell to use the credit card on file. We are unable to do that because we do not receive your entire credit card number and do not keep a file on it.

Access to information about our customers is restricted to management personnel on a “need to know” basis only. Each employee has been assigned a unique access ID which must be entered whenever he accesses customer information.

All of our computer systems are protected by firewalls to prevent unauthorized entry to the data contained in our computers. Once your order is received by us, it is transferred to another computer which is not accessible via the internet, thus protecting you further.

All computers in our office that are internet accessible are equipped with virus protection to prevent unwanted viruses from possibly entering our computers and sending personal data to unauthorized individuals. In addition, we check daily for security updates and patches for the various computer programs we use.

Only key management individuals have access to the computers that contain customer information. These employees constantly undergo training and re-training regarding in house security procedures as well as online security procedures. No customer information ever leaves the premises.

Our physical offices are monitored and recorded 24 hours a day by video cameras and access is restricted only to authorized individuals. In addition, the entire office complex is equipped and monitored by Brinks Security Systems and is tested on a regular basis.

You may feel secure and confident when placing your order with us online that we are doing everything possible to guarantee your security and privacy.

The Management and Staff of Waterboys